Ölend

<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">You can clean your bag with warm water, mild soap, and a soft brush. Our bags can&apos;t be washed in the washing machine.&#xA0;<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">Still not sure how to do it? Check out <a href="https://www.instagram.com/reel/C9zlryhMjrs/">this</a> video.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">

You can clean your bag with warm water, mild soap, and a soft brush. Our bags can't be washed in the washing machine. Still not sure how to do it? Check out this video.

How do I clean my bag?

ONA SOFT BAGS

Not sure which Ona Bag size to choose? Let us help!

How do I turn my bag into a backpack?

Do I have to pay customs fees?

Do you ship worldwide?

Do you offer free shipping?

Can I change my shipping address?

SHIPPING

What will fit in my bag?

Are your products waterproof?

Where can I buy your bags in store?

Can I purchase a different color strap for my bag?

The bag I want is out of stock, will it come back?

PRODUCTS

What is preorder?

I've changed my mind, can I cancel/change my order?

I didn't receive my order confirmation, what should I do?

How can I purchase a gift card?

Issues when trying to place an order?

Can I place a corporate order?

I received an incorrect item, what should I do?

ORDERS

What is the status of my order and how do I track its delivery?

How can I track my order or report a delivery issue?

How do I track my order or update my delivery address?

What should I do if my package is marked as delivered but I can't find it?

What happens if I provide my address in a non-Latin alphabet and what should I do?

DELIVERY

What should I do if I want to return an item?

How can I exchange an item?

How do I start the return process if I haven't received the return label via email?

Packing your return: What to know

What happens if I am requesting a refund but have not seen the refund reflected with my bank or credit card company?

Damages and issues

RETURNS

What are the available payment methods?

Can I get an invoice for my order?

I returned my order, how long does the refund take?

I returned my bag, what cost has been deducted when placing the refund?

PAYMENTS AND REFUNDS

The bag I ordered came with a fault, what can I do?

My bag has developed a fault, what can I do?

I'm missing an item from my order, what should I do?

I bought my bag in one of your retailers and it has a fault, what can I do?

CLAIMS AND WARRANTY

How do I clean my bag?Updated 7 months ago