I'm missing an item from my order, what should I do?Updated 10 months ago

We are sorry to hear that one item is missing! We suggest you contact us at [email protected]. We would like you to contact us with the following information:

1. Order number.
2. Send us a photo of the package you have received so we can check if there has been any mistake in our logistics center.
3. Confirm if you would like to receive the missing item or prefer a refund of the missing bag.

With all this information, we will be able to take care of this and work to resolve this issue for you promptly.