My bag has developed a fault, what can I do?Updated 14 days ago

We’re sorry to hear your bag isn’t holding up as expected! We offer a one-year warranty on all purchases made through our online store.

If your product has developed a fault, please email us at [email protected] with:

• A clear photo of the issue.

• Your order number or the email address used for the purchase.

Once we review the case, we’ll offer the most suitable solution—this could be a replacement, partial refund, or covering repair costs, depending on the nature of the fault and the purchase date.