The bag I ordered came with a fault, what can I do?Updated 24 days ago

We’re really sorry to hear that your bag didn’t arrive in perfect condition. At Ölend, we take product quality very seriously, and we want to make this right for you.

If you’ve received a faulty or damaged item, please contact our customer support team as soon as possible at help@olend.net.

In your message, please include:

• Your order number

• A brief description of the issue

• Clear photos of the fault or damage

This will help us assess the situation and find the best solution for you as quickly as possible.

Please note that faulty items must be reported within 10 days of receiving your order.