Ölend

While we don&#x2019;t have our own &#xD6;lend store, you can find our bags at a selection of partner retailers around the world.Check out the full list of stores that carry &#xD6;lend bags&#xA0;<a href="https://www.olend.net/pages/retailers">here</a>.

While we don’t have our own Ölend store, you can find our bags at a selection of partner retailers around the world. Check out the full list of stores that carry Ölend bags here.

Where can I buy your bags in store?

PRODUCTS

Not sure which Ona Bag size to choose? Let us help!

How do I clean my bag?

How do I turn my bag into a backpack?

ONA SOFT BAGS

Do I have to pay customs fees?

Do you ship worldwide?

Do you offer free shipping?

Can I change my shipping address?

SHIPPING

Are your products waterproof?

Can I customize my bag with a different strap color?

The bag I want is out of stock, will it come back?

What is preorder?

I've changed my mind, can I cancel/change my order?

I didn't receive my order confirmation, what should I do?

How can I purchase a gift card?

Issues when trying to place an order?

Can I place a corporate order?

I received an incorrect item, what should I do?

ORDERS

What is the status of my order and how do I track its delivery?

How can I track my order or report a delivery issue?

Can I change my delivery address after placing an order?

My order is marked as delivered, but I haven’t received it — what now?

DELIVERY

What should I do if I want to return an item?

How can I exchange an item?

How do I start the return process if I haven't received the return label via email?

Packing your return: What to know

Damages and issues

RETURNS

What are the available payment methods?

Can I get an invoice for my order?

I returned my order. How long does the refund take?

What costs are deducted from my refund after a return?

Still waiting for your refund to appear in your account? Here’s what to do next.

Where can I buy your bags in store?Updated 16 days ago