Ölend

You can check out the stores where we are currently selling our bags&#xA0;<a href="https://www.olend.net/pages/retailers">here</a>.

You can check out the stores where we are currently selling our bags here.

Where can I buy your bags in store?

PRODUCTS

Not sure which Ona Bag size to choose? Let us help!

How do I clean my bag?

How do I turn my bag into a backpack?

ONA SOFT BAGS

Do I have to pay customs fees?

Do you ship worldwide?

Do you offer free shipping?

Can I change my shipping address?

SHIPPING

What will fit in my bag?

Are your products waterproof?

Can I purchase a different color strap for my bag?

The bag I want is out of stock, will it come back?

What is preorder?

I've changed my mind, can I cancel/change my order?

I didn't receive my order confirmation, what should I do?

How can I purchase a gift card?

Issues when trying to place an order?

Can I place a corporate order?

I received an incorrect item, what should I do?

ORDERS

What is the status of my order and how do I track its delivery?

How can I track my order or report a delivery issue?

How do I track my order or update my delivery address?

What should I do if my package is marked as delivered but I can't find it?

What happens if I provide my address in a non-Latin alphabet and what should I do?

DELIVERY

What should I do if I want to return an item?

How can I exchange an item?

How do I start the return process if I haven't received the return label via email?

Packing your return: What to know

What happens if I am requesting a refund but have not seen the refund reflected with my bank or credit card company?

Damages and issues

RETURNS

What are the available payment methods?

Can I get an invoice for my order?

I returned my order, how long does the refund take?

I returned my bag, what cost has been deducted when placing the refund?

PAYMENTS AND REFUNDS

The bag I ordered came with a fault, what can I do?

My bag has developed a fault, what can I do?

I'm missing an item from my order, what should I do?

I bought my bag in one of your retailers and it has a fault, what can I do?

CLAIMS AND WARRANTY

Where can I buy your bags in store?Updated 17 days ago