How can I track my order or report a delivery issue?Updated 15 days ago

How can I track my order or report a delivery issue?

Once your order is on its way, we’ll keep you updated every step of the journey.

Track your order

• After placing your order, you’ll receive an order confirmation email with the estimated delivery date.

• Once your order ships, you’ll receive a shipping confirmation with a tracking number. Use it to follow your parcel’s journey in real-time.

No tracking movement yet?

Sometimes tracking only updates once the parcel reaches your country, or there may be minor delays during high-volume periods. This is normal and usually resolves within a few days.

If:

• It's been more than 48 working hours since your shipping confirmation and there's no update

• You can’t find your tracking email

Please contact us at [email protected] and include:

• Your order number

• The email address used at checkout

• Your shipping address

We’ll help track it down quickly.

Need more help?
Email us at [email protected] with all the details, and our team will look into it and get back to you with the best possible solution.