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Delivery times and what to do if issues are encountered is answered here.
Order Status & Tracking Information. Once you've placed your order, it goes through a short processing period before shipment. The timeline depends on the type of items in your order:. In-stock itemsThese are shipped within 1–2 business days (excludi
Once your order is on its way, we’ll keep you updated every step of the journey. After placing your order, you’ll receive an order confirmation email with the estimated delivery date. Once your order ships, you’ll receive a shipping confirmation with
Once your order is being prepared or has already shipped, we’re unable to modify the delivery address. However, there are a few alternatives:. Use the tracking link provided in your shipping confirmation email to follow your parcel’s journey. In many
If your tracking link shows your order as “delivered” but you haven’t received it, here are a few steps to try first:. Ask household members, neighbors, or building staff (like reception or concierge) in case they accepted the parcel on your behalf.