DELIVERY

Delivery times and what to do if issues are encountered is answered here.

What is the status of my order and how do I track its delivery?

Once you’ve placed your order, it goes through a short processing period before being shipped. The timeline depends on the type of items in your order:. Shipped within 1–2 business days (excluding weekends and local holidays). Please note that shippi

How can I track my order or report a delivery issue?

If you’re looking to track your order or facing any issues with delivery, here’s what you can do:. Check your order confirmation email for your estimated delivery date. Once your order has left our warehouse, you’ll receive a tracking number via emai

How do I track my order or update my delivery address?

Your order can be tracked using the tracking number provided, which can be found through the tracking link. Once an order is in the process of being prepared or already on the way, changing the delivery address is no longer possible. However, you can

What should I do if my package is marked as delivered but I can't find it?

If tracking information indicates that your order has been delivered but you have not received it, check with your household members, neighbors, or the local courier to confirm the delivery status. If the parcel is still unaccounted for, please conta

What happens if I provide my address in a non-Latin alphabet and what should I do?

If you've provided your address in a non-Latin alphabet, such as Japanese, there may be issues with our shipping system. Please send us your address and name in English to ensure that your order can be processed and delivered without delay. We will u