I received an incorrect item, what should I do?Updated 15 days ago

We're so sorry about that! If you received the wrong bag (whether it's the wrong model, color, or size), please email us at [email protected] with the following information:

1. Confirm the condition of the package and include your order number.

2. Attach clear photos of:

   • The item you received

   • The shipping label(s) on the package

This helps us identify what went wrong at our logistics center.

What happens next?
Once we receive your email:

• We’ll notify our warehouse and arrange to send you the correct item.

• We will arrange a pickup for the incorrect bag so it can be returned to us.

Thanks for your patience — we’ll make it right as quickly as possible!