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ORDERS

Do you have doubts about your order?

What is preorder?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The starting shipping date for th

I've changed my mind, can I cancel/change my order?

Once your order is placed, we carefully prepare it to ensure timely delivery to your specified address. Please note that after placing an order, we cannot guarantee cancellations or changes to the delivery address or selected products. If the items i

I didn't receive my order confirmation, what should I do?

If you haven’t received your order confirmation email, here’s what to check:. Double-check your spam or promotions folder — sometimes the email lands there by mistake. Still can’t find it? Please contact us at [email protected]. To help us locate your o

How can I purchase a gift card?

Gift cards are always a safe choice if you are not sure of which bag to get for friends, family, or colleagues!. Buying a gift card is ridiculously easy. We have to make colors to choose from, there is no need to take a risk. When in doubt go ahead a

Issues when trying to place an order?

Please try the following steps:. 1. Clear your web browser’s cache by going to the browser settings and clearing browsing data/cache. 2. Try another web browser, in case our website doesn’t support the one you are using. 3. Try a different payment me

Can I place a corporate order?

Sure, we have lots of ideas for your corporate gifts. Please contact us at [email protected] to request (and even personalize) your order. A member of our team will get in touch soon to help finalize the details and prices.

I received an incorrect item, what should I do?

We are extremely sorry for this. If you received an incorrect bag - whether it's the wrong product or size - please, mail us at [email protected] and provide the following details. 1. Confirm the condition of the package you have received and your order