I returned my bag, what cost has been deducted when placing the refund?Updated a month ago

The refund amount reflects the value of the returned product only, as outlined in our return policy. Shipping costs—both the original delivery fee and the cost of the prepaid return label—are deducted from the total.

These deductions apply unless:

• The product was faulty.

• You received an incorrect item.

Please note that shipping fees and customs charges are non-refundable in any case.

You can review our full shipping and refund policy here. We aim to keep everything clear and transparent, and we’re always happy to help if you have any questions.