What happens if I am requesting a refund but have not seen the refund reflected with my bank or credit card company?Updated a month ago

If you've received confirmation that your refund has been processed but hasn’t appeared in your account yet, don’t worry — this is usually due to normal processing times.

• Refunds can take up to 15 business days to appear, depending on your bank or credit card provider.

• Delays are common, especially around weekends, holidays, or depending on your provider's internal processes.

If it’s been more than 15 business days and the refund still hasn’t shown up:

• We recommend contacting your bank or card issuer directly for an update.

• Once the refund has been issued on our end, any further delays are usually handled by your financial institution.

Still have questions? Feel free to contact us with your order details — we’re happy to help.