Still waiting for your refund to appear in your account? Here’s what to do next.Updated 2 days ago

We understand how important it is to receive your refund on time. Here's what to know if you've been waiting for the refund to show up in your bank or credit card account:

Refund timeline

Once your return is received and processed by our team, we issue the refund to your original payment method. This usually happens within 3–5 business days after we receive your returned item.

Bank processing times

After the refund has been issued on our end, it may take 5–15 additional business days for your bank or credit card provider to process and reflect the refund in your account. Processing times vary depending on your financial institution.

Still not showing?

If more than 10 business days have passed since you received your refund confirmation from us and the amount is still not visible:

• Contact your bank or card issuer to check on any pending transactions.