Ölend

If tracking information indicates that your order has been delivered but you have not received it, check with your household members, neighbors, or the local courier to confirm the delivery status.&#xA0;If the parcel is still unaccounted for, please contact us at <a data-fr-linked="true" href="mailto:&lt;a data-fr-linked=" id="isPasted">help@olend.net</a> with your order details, and we will initiate an investigation to locate your parcel.

If tracking information indicates that your order has been delivered but you have not received it, check with your household members, neighbors, or the local courier to confirm the delivery status. If the parcel is still unaccounted for, please conta

What should I do if my package is marked as delivered but I can't find it?

DELIVERY

Not sure which Ona Bag size to choose? Let us help!

How do I clean my bag?

How do I turn my bag into a backpack?

ONA SOFT BAGS

Do I have to pay customs fees?

Do you ship worldwide?

Do you offer free shipping?

Can I change my shipping address?

SHIPPING

What will fit in my bag?

Are your products waterproof?

Where can I buy your bags in store?

Can I purchase a different color strap for my bag?

The bag I want is out of stock, will it come back?

PRODUCTS

What is preorder?

I've changed my mind, can I cancel/change my order?

I didn't receive my order confirmation, what should I do?

How can I purchase a gift card?

Issues when trying to place an order?

Can I place a corporate order?

I received an incorrect item, what should I do?

ORDERS

What is the status of my order and how do I track its delivery?

How can I track my order or report a delivery issue?

How do I track my order or update my delivery address?

What happens if I provide my address in a non-Latin alphabet and what should I do?

What should I do if I want to return an item?

How can I exchange an item?

How do I start the return process if I haven't received the return label via email?

Packing your return: What to know

What happens if I am requesting a refund but have not seen the refund reflected with my bank or credit card company?

Damages and issues

RETURNS

What are the available payment methods?

Can I get an invoice for my order?

I returned my order, how long does the refund take?

I returned my bag, what cost has been deducted when placing the refund?

PAYMENTS AND REFUNDS

The bag I ordered came with a fault, what can I do?

My bag has developed a fault, what can I do?

I'm missing an item from my order, what should I do?

I bought my bag in one of your retailers and it has a fault, what can I do?

CLAIMS AND WARRANTY

What should I do if my package is marked as delivered but I can't find it?Updated 9 months ago