If you're ordering from a country outside the European Union, you may be required to pay import taxes or customs duties. These fees are determined by your country’s customs regulations and are not included in the purchase price. Ölend does not cover

If you&apos;re ordering from a country outside the European Union, you may be required to pay&#xA0;import taxes or customs duties. These fees are determined by your country&#x2019;s customs regulations and are&#xA0;not included in the purchase price.<ul data-start="415" data-end="682" style=" text-decoration: none;"><li data-start="415" data-end="502" style="font-family: &quot;Times New Roman&quot;, Times, serif;">&#xD6;lend does not cover these fees, and they are the responsibility of the customer.</li><li data-start="503" data-end="590" style="font-family: &quot;Times New Roman&quot;, Times, serif;">You&#x2019;ll usually be contacted by the courier service (e.g., UPS) if any payment is due.</li><li data-start="591" data-end="682" style="font-family: &quot;Times New Roman&quot;, Times, serif;">Payment can often be made directly through the&#xA0;tracking link provided by the courier.</li></ul>For exact details on applicable customs charges, we recommend contacting your&#xA0;local customs office or checking the&#xA0;courier&#x2019;s tracking portal once your order ships.

Do I have to pay customs fees?

We ship to many locations, but unfortunately, there are certain places where we do not offer shipping. If a specific location is not available in the dropdown list at checkout, it is likely that we do not deliver to that destination at this time.

We ship to many locations, but unfortunately, there are certain places where we do not offer shipping. If a specific location is not available in the dropdown list at checkout, it is likely that we do not deliver to that destination at this time.

Do you ship worldwide?

We offer free shipping:. - in Europe on orders over 150€. - in Asia-Pacific on orders over $200 (USD). - in the US and Canada on orders over $200 (USD). You qualify for free shipping only when the subtotal of the product price, excluding shipping and

<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">We offer free shipping:&#xA0;<p id="isPasted" style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in Europe on orders over 150&#x20AC;.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in Asia-Pacific on orders over $200 (USD).<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in the US and Canada on orders over $200 (USD).<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;"> <p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">You qualify for free shipping only when the subtotal of the product price, excluding shipping and taxes, exceeds the above-specified amount.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;"> <p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">For other shipping fees, please introduce your address at check-out.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">

Do you offer free shipping?

Once your order is placed, we carefully prepare it to ensure timely delivery to your specified address. Please note that after placing an order, we cannot guarantee cancellations or changes to the delivery address or selected products. If the items i

Once your order is placed, we carefully prepare it to ensure timely delivery to your specified address.Please note that after placing an order, we cannot guarantee cancellations or changes to the delivery address or selected products. <h3 id="1-in-stock-orders">1. In-Stock Orders</h3>If the items in your order are in stock, we immediately begin preparing them for shipment. As a result, modifications are not possible.&#xA0;Once your order is in stock and processed, no further changes can be applied. To prevent the parcel from being returned to our warehouse, you may contact the carrier directly or try to update the address through the tracking number. <h3 id="2-on-demand-or-combined-orders">2. On-Demand or Combined Orders</h3>For on-demand orders or those combining in-stock and pre-order items, there may be a window to apply modifications or cancellations. This depends on the order&#x2019;s preparation status.To request a change, please contact us at <a data-fr-linked="true" href="mailto:&lt;a data-fr-linked=">help@olend.net</a> with all the details of your modification. If the order hasn&#x2019;t entered the preparation phase, our team will do their best to accommodate your request.<h3 id> </h3><h3 id="what-can-i-do-if-my-order-is-already-being-prepared">WHAT CAN I DO IF MY ORDER IS ALREADY BEING PREPARED?</h3><ul><li style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Address Modifications: When your parcel leaves our warehouse, you&#x2019;ll receive a tracking number via email. You can use it to contact the carrier directly and arrange any delivery changes.</li></ul>For any questions or further assistance, feel free to reach out to our support team.

Can I change my shipping address?

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