If you're ordering from outside the European Union, your order may be subject to import taxes or customs duties, depending on your country’s regulations. These fees are not included in the purchase price. Ölend does not cover customs fees — they are

If you&apos;re ordering from outside the European Union, your order may be subject to import taxes or customs duties, depending on your country&#x2019;s regulations. These fees are not included in the purchase price.<h4 data-start="451" data-end="472" id="important-notes">Important Notes:</h4><ul data-start="473" data-end="762"><li data-start="473" data-end="559" style="font-family: &quot;Times New Roman&quot;, Times, serif;">&#xD6;lend does not cover customs fees &#x2014; they are the responsibility of the customer.</li><li data-start="560" data-end="652" style="font-family: &quot;Times New Roman&quot;, Times, serif;">If any payment is required, the courier (e.g., UPS) will usually contact you directly.</li><li data-start="653" data-end="762" style="font-family: &quot;Times New Roman&quot;, Times, serif;">You can often pay these fees conveniently via the tracking link provided in your shipping confirmation.</li></ul>For specific information, we recommend:<ul data-start="804" data-end="926"><li data-start="804" data-end="852" style="font-family: &quot;Times New Roman&quot;, Times, serif;">Reaching out to your local customs office.</li><li data-start="853" data-end="926" style="font-family: &quot;Times New Roman&quot;, Times, serif;">Checking the courier&#x2019;s tracking portal once your order has shipped.</li></ul>We understand customs fees can be frustrating, and we&#x2019;re always here if you have questions or need help navigating the process.

Do I have to pay customs fees?

We ship to many locations, but unfortunately, there are certain places where we do not offer shipping. If a specific location is not available in the dropdown list at checkout, it is likely that we do not deliver to that destination at this time.

We ship to many locations, but unfortunately, there are certain places where we do not offer shipping. If a specific location is not available in the dropdown list at checkout, it is likely that we do not deliver to that destination at this time.

Do you ship worldwide?

We offer free shipping:. - in Europe on orders over 150€. - in Asia-Pacific on orders over $200 (USD). - in the US and Canada on orders over $200 (USD). You qualify for free shipping only when the subtotal of the product price, excluding shipping and

<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">We offer free shipping:&#xA0;<p id="isPasted" style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in Europe on orders over 150&#x20AC;.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in Asia-Pacific on orders over $200 (USD).<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">- in the US and Canada on orders over $200 (USD).<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;"> <p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">You qualify for free shipping only when the subtotal of the product price, excluding shipping and taxes, exceeds the above-specified amount.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;"> <p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">For other shipping fees, please introduce your address at check-out.<p style="margin: auto auto 0.618em; font-size: calc(0.875rem * var(---font-adjust-body)); line-height: 1.5; caret-color: rgb(46, 45, 44); color: rgb(46, 45, 44); font-family: &quot;Times New Roman&quot;, Times, serif;">

Do you offer free shipping?

Once your order is placed, we carefully prepare it to ensure timely delivery to your specified address. Please note that after placing an order, we cannot guarantee cancellations or changes to the delivery address or selected products. If the items i

Once your order is placed, we carefully prepare it to ensure timely delivery to your specified address.Please note that after placing an order, we cannot guarantee cancellations or changes to the delivery address or selected products. <h3 id="1-in-stock-orders">1. In-Stock Orders</h3>If the items in your order are in stock, we immediately begin preparing them for shipment. As a result, modifications are not possible.&#xA0;Once your order is in stock and processed, no further changes can be applied. To prevent the parcel from being returned to our warehouse, you may contact the carrier directly or try to update the address through the tracking number. <h3 id="2-on-demand-or-combined-orders">2. On-Demand or Combined Orders</h3>For on-demand orders or those combining in-stock and pre-order items, there may be a window to apply modifications or cancellations. This depends on the order&#x2019;s preparation status.To request a change, please contact us at <a data-fr-linked="true" href="mailto:&lt;a data-fr-linked=">help@olend.net</a> with all the details of your modification. If the order hasn&#x2019;t entered the preparation phase, our team will do their best to accommodate your request.<h3 id> </h3><h3 id="what-can-i-do-if-my-order-is-already-being-prepared">WHAT CAN I DO IF MY ORDER IS ALREADY BEING PREPARED?</h3><ul><li style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Address Modifications: When your parcel leaves our warehouse, you&#x2019;ll receive a tracking number via email. You can use it to contact the carrier directly and arrange any delivery changes.</li></ul>For any questions or further assistance, feel free to reach out to our support team.

Can I change my shipping address?

Ölend

Do I have to pay customs fees? Do you ship to my country? Find the answers here.

SHIPPING

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ONA SOFT BAGS

Are your products waterproof?

Where can I buy your bags in store?

Can I customize my bag with a different strap color?

The bag I want is out of stock, will it come back?

PRODUCTS

What is preorder?

I've changed my mind, can I cancel/change my order?

I didn't receive my order confirmation, what should I do?

How can I purchase a gift card?

Issues when trying to place an order?

Can I place a corporate order?

I received an incorrect item, what should I do?

ORDERS

What is the status of my order and how do I track its delivery?

How can I track my order or report a delivery issue?

Can I change my delivery address after placing an order?

My order is marked as delivered, but I haven’t received it — what now?

DELIVERY

What should I do if I want to return an item?

How can I exchange an item?

How do I start the return process if I haven't received the return label via email?

Packing your return: What to know

Damages and issues

RETURNS

What are the available payment methods?

Can I get an invoice for my order?

I returned my order. How long does the refund take?

What costs are deducted from my refund after a return?

Still waiting for your refund to appear in your account? Here’s what to do next.